Refund Policy.

We want you to be confident in your purchase. Below is our refund policy for each type of service. State filing fees collected on your behalf are subject to state policies and are usually non-refundable.

Our fees (LLC formation, registered agent, EIN, etc.) are refundable as follows:

State filing fees are paid directly to the state government. Refunds for state fees follow each state's policy:

• Most states do not refund filing fees once submitted, even if the filing is rejected
• If your filing is rejected for our error, we will pay the re-filing fee
• If your filing is rejected due to information you provided, you are responsible for any re-filing fee

• You may cancel your registered agent service at any time before the next renewal
• If cancelled within 30 days of the most recent payment, you may request a prorated refund
• After 30 days, the annual fee is non-refundable
• You are responsible for designating a new registered agent before cancellation; the agent of record cannot resign until a replacement is designated

• EIN service after the EIN has been obtained from the IRS
• Apostille services after documents have been authenticated

1. Email support@shojum.com from the address on your Tane account
2. Include the order number and the reason for your request
3. Approved refunds are processed within 5–10 business days back to the original payment method

If you have a billing dispute, please contact us first at billing@shojum.com. Filing a chargeback without first contacting us may result in account suspension.

Email support@shojum.com for any questions about refunds or billing.